01. What information do we collect?
We only collect information that you voluntarily provide to us or that is necessary for our website to function properly. This information may include:
Information you Give us Directly:
- When you Contact us: If you send us a message through our contact form, by email to contact@hsopetroleum.com, or call us by phone, we may collect your name, company name, email address, phone number, and any other details you choose to share with us so we can respond to your inquiry.
- When you Register for a Service or Account: If you decide to create an account on our site, we will ask for basic contact information such as your name, company name, address, email, and phone number.
Information we Collect Automatically (Browsing Data):
- Log Files: Like most websites, when you visit our pages, our servers automatically collect certain standard information that your browser sends. This includes your IP address, the type of browser you use, your Internet Service Provider (ISP), the date and time of your visit, the pages you viewed on our site, and which website you came from. This information is anonymous and helps us understand trends, administer the site, and improve your experience.
- Cookies and Similar Technologies: We use "cookies" (small text files stored on your device) to remember your preferences and understand how you interact with our site. For example, cookies help us remember your preferred language or if you have already seen a pop-up message . For more details, please see our Cookie Policy.
02. How do we use your information?
We use the information we collect for the following purposes, always with the transparency that characterizes us :
- Respond to your Inquiries: To answer questions you send us through contact forms or by email.
- Process and Manage Orders: To manage the purchase, payment, and logistics of the products and services you acquire.
- Improve our Website: To understand how visitors use our site, which sections are most popular, and how we can make navigation easier and more useful for you.
- Personalize your Experience: To display the site in the correct language or remember your browsing preferences.
- Send you Marketing Communications (Only if you Give us Permission): Occasionally, we may send you emails with news, updates, or information about our services in the energy sector. You can unsubscribe from these communications at any time.
- Comply with the law and Prevent Fraud: To ensure the security of our site and our users, and to comply with applicable legal obligations, including export control laws (EAR) and OFAC sanctions.
03. Sharing your information with third parties
At HSO, we do not sell your personal information to anyone. Full stop.
However, on some occasions, we may share your information with certain trusted third parties to operate our business, always under strict confidentiality obligations. This includes:
- HSO Group Companies: We may share information with our offices in other countries to provide you with better service, as we operate as a global team.
- Service Providers: Companies that help us operate our website, manage our email, analyze web traffic (like Google Analytics), or carry out marketing campaigns. These companies only have access to the information necessary to perform their functions and cannot use it for other purposes. If your information is transferred outside the United States, we ensure that contracts (such as Standard Contractual Clauses) exist to protect your data according to the law.
04. Your rights regarding your information (Privacy)
Depending on where you are located (especially if you reside in California, USA, or the European Union), you have certain rights regarding the personal information we hold about you . We want it to be easy for you to exercise them. You have the right to:
- Know what Information we Have: You can ask us for a copy of the personal information we have collected about you.
- Correct your Information: If any data is incomplete or incorrect, you can request that we update it.
- Delete your Information: You can ask us to erase your personal data from our records (right to be forgotten).
- Limit the use of your Information: You can request that we temporarily stop using your data.
- Obtain your Data in a Common Format: So you can transfer it to another company if you wish (portability).
- Withdraw your Consent: If you have given us permission to send you marketing emails, you can cancel that permission at any time. Just click the "unsubscribe" link in our emails or contact us directly.
To exercise any of these rights, simply contact us by email or postal mail (you can find the details in section 9). We will process your request as soon as possible and, in any case, within the one-month period established by law.
05. Security of your information
We implement technical and organizational
security measures to protect your personal information against unauthorized
access, alteration, disclosure, or accidental destruction . However, no internet transmission is 100% secure, so we cannot
guarantee absolute security.
06. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We recommend that you review this page periodically to stay informed of any modifications. The "effective date" at the top of the policy will indicate when the last revision was made. Your continued use of the website after changes constitutes acceptance of the new policy.
07. Governing Law and Dispute Resolution
These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Mississippi, United States, and applicable federal laws, without regard to its conflict of law provisions. This governing law clause specifically includes, but is not limited to:
- Mississippi Code Title 75 - Regulation of Trade, Commerce and Investments, particularly Chapter 55 (Gasoline and Petroleum Products), which governs the sale and labeling of petroleum-related products and equipment within the state.
- Mississippi Sales Tax Laws.
- Mississippi Economic Nexus Standards.
- Mississippi Digital Platform Regulations.
- Uniform Commercial Code (UCC) as adopted in Mississippi.
- United States Federal Laws governing international trade and commerce, including but not limited to: Export Administration Regulations (EAR), International Traffic in Arms Regulations (ITAR), where applicable, Office of Foreign Assets Control (OFAC) sanctions and embargo programs, and Customs and trade laws.
7.1 Binding Arbitration Agreement
Please read this section carefully. It affects your legal rights and governs how any disputes between you and HSO Petroleum Services will be resolved.
- (a) Agreement to Arbitrate: You and HSO mutually agree that any and all disputes, claims, or controversies arising out of or relating to these Terms, the breach thereof, the use of the Platform, or the products or services sold through the Platform shall be resolved exclusively through binding individual arbitration.
- (b) Arbitration Rules and Administration: The arbitration shall be administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules.
- (c) Arbitration Location and Logistics: The arbitration hearing shall take place in Batesville, Panola County, Mississippi.
- (d) Arbitration Costs: Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules.
- (e) The Arbitrator's Decision: The arbitrator will render a written decision that includes the essential findings and conclusions upon which the award is based.
7.2 Exceptions to Arbitration Agreement
Notwithstanding the agreement to arbitrate set forth in Section 7.1, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to protect its intellectual property rights or confidential information without waiving the right to arbitrate other disputes.
7.3 Class Action Waiver
You and HSO agree that any arbitration or court proceeding shall be conducted on an individual basis and not in a class, consolidated, or representative action.
7.4 Severability and Survival
If any portion of this arbitration agreement is deemed unenforceable or invalid, that portion shall be severed, and the remaining portions shall remain in full force and effect.
7.5 Opt-Out Right
If you are a new user, you may opt out of this arbitration agreement within thirty (30) days of the date you first accept these Terms by sending a written notice to the address in section 9.
7.6 Acknowledgment
BY AGREEING TO THESE TERMS, YOU AND HSO ACKNOWLEDGE THAT WE ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE PROCEEDING.
7.7 Statute of Limitations
Any claim or cause of action arising out of or related to your use of the Platform or these Terms must be filed within one (1) year after such claim or cause of action arose.
08. Governance and Compliance (NEW SECTION)
At HSO Petroleum Services, data protection and regulatory compliance are integral parts of our corporate culture. Therefore, we have established a Governance and Compliance Program based on the highest international standards.
- Management Commitment: HSO's senior management actively oversees the implementation and effectiveness of this policy, ensuring it is allocated the necessary resources for compliance.
- Periodic Risk Assessments: We conduct regular privacy risk assessments to identify and mitigate potential threats to data security, adapting to new operational or regulatory challenges.
- Internal Controls and Security Measures: We maintain robust internal controls and technical and organizational security measures to ensure the confidentiality, integrity, and availability of your information.
- Compliance Audits and Testing: We carry out periodic internal and external audits to verify the effectiveness of our controls and compliance with this policy, as well as applicable laws.
- Ongoing Training: All our employees and contractors receive regular training on data privacy, information security, and compliance with sanctions and export controls, ensuring they act as the first line of defense in protecting your information.
Continuous Review and Improvement:
- Review Periodicity: This Privacy Policy will undergo a comprehensive review every three (3) months to ensure it remains adequate, compliant with the law, and effective in its application.
- Regulatory Changes: Additionally, reviews and immediate updates will be made whenever there is a significant change in applicable regulations (such as privacy laws, OFAC sanctions regulations, or export control rules) that may affect how we handle your information.
- Notification of Changes: In the event of substantial modifications, we will communicate them through our website or, where possible, through direct notification.
09. Contact
If you have any questions, comments, or concerns about this Privacy Policy or how we handle your information, please do not hesitate to contact us. We will be happy to help you.
- Email: legal@huronsmithoil.com
- Postal Mail: You can write to us at our office:
HSO Petroleum Services
Attn: Legal / Privacy Department
204 Hays St
Batesville, MS 38606
United States
You can also contact our regional offices if you prefer