01. Product information, authenticity and availability
HSO strives for marketplace listings to include accurate commercial and technical information, including descriptions, part numbers, compatibility, available certifications, estimated availability and lead times where applicable. Partners must provide truthful and supported information. Listing availability does not constitute final order acceptance until HSO issues the applicable Order Confirmation.
02. Marketplace customer service and support
HSO will provide support channels for questions regarding orders, tracking, delivery issues, RMA, returns, warranties and disputes related to marketplace products. Published response times, if any, are operational targets and not contractual guarantees unless expressly agreed in writing.
- Response times communicated by HSO constitute operational objectives and shall not be interpreted as contractual guarantees unless expressly agreed in writing.
- Offering personalized follow-up on each incident until its complete resolution and full customer satisfaction.
03. Total contractual transparency
We provide clear, complete, and exhaustive documentation on the characteristics, limitations, costs, and timelines of each product or service before contracting. There are no hidden clauses, surprise charges, or ambiguous conditions. All our terms, conditions, and legal policies are drafted in understandable language and are accessible from any page of our Site, ensuring that the customer can make informed decisions.
04. Continuous improvement based on customer feedback
We greatly value the opinion of those who trust us. Satisfaction surveys, direct comments, and requests for new functionalities or products directly feed our continuous improvement roadmap. Every suggestion is analyzed by our product and operations teams to evolve our services according to the real needs of the energy sector.
05. State-of-the-art data protection and security
We apply advanced technical and organizational measures to protect our customers' personal and commercial information. Our practices are aligned with recognized information-security principles, including ISO 27001 principles where applicable, and with Mississippi data-protection requirements and applicable federal laws. Our security practices include:
- Encryption of data in transit (TLS) and at rest.
- Network segmentation and role-based access controls.
- Periodic security audits and penetration testing.
- Data breach notification protocols in accordance with FIPA and Mississippi law.
06. Secure payment processing
To ensure maximum security in every transaction, we work exclusively with payment gateways certified under the PCI-DSS Level 1 standard, such as Stripe and other reputable platforms. HSO Petroleum Services does not store full credit or debit card data on its servers at any time, delegating the entire authorization process and custody of financial information to these specialized platforms. All transactions are conducted under TLS encryption protocols with fraud detection systems active 24 hours a day.
07. Comprehensive regulatory compliance
All our commercial, operational, and data management processes strictly adhere to the laws and regulations described in the General Terms and Conditions, with special attention to Oil & Gas sector regulations, international trade laws (Incoterms, IMO regulations), OFAC sanctions, and FinCEN anti-money laundering (AML) provisions.
08. Extended contact channels
We want to always be accessible to you. Therefore, we make multiple direct communication channels available to you:
- General inquiries and support: support@huronmithoil.com
- Customer service and complaints: contact@hsopetroleum.com
- Legal matters and DMCA notices: legal@huronsmithoil.com
- Privacy and data protection: support@huronmithoil.com
- Security and phishing reports: contact@hsopetroleum.com
- Accessibility: legal@huronsmithoil.com
- Phone: +1 (866) 954-5938 (Monday to Friday, 9:00 AM – 6:00 PM EST)
HSO is committed to administering the marketplace in a commercially reasonable manner, without absolute full-satisfaction promises or rigid 24/72-hour commitments unless those service levels are expressly assumed in writing in an applicable order, contract or specific policy.
Mailing address:
204 Hays St, Batesville, Mississippi, 38606, USA