01. Scope and Relationship with Other Documents
This policy forms part of the legal terms applicable to the HSO marketplace and shall be read together with the General Terms and Conditions of Website and Services Use, the Marketplace Product Sale Terms, the Refund Policy, the Privacy Policy, the Prohibited and Restricted Products Policy, and any applicable Order Confirmation, quotation, invoice, written agreement or commercial document.
In the event of a conflict between this policy and an Order Confirmation or written agreement signed by HSO, the transaction-specific document shall prevail. In the event of any discrepancy between the Spanish and English versions, the English version shall prevail.
02. Fulfillment Methods
Marketplace orders may be fulfilled through one or more of the following methods:
- Fulfillment performed directly by HSO from HSO-owned inventory or facilities controlled by HSO;
- Fulfillment performed by an authorized partner, supplier, manufacturer/OEM or provider;
- Direct shipment from a partner’s or supplier’s warehouse, plant, logistics center or dispatch point;
- Partial fulfillment from multiple locations;
- Shipment through a carrier, freight forwarder, customs broker or other logistics provider;
- Special logistics coordination for oversized, regulated, restricted, hazardous, high-value or certification-dependent products.
When a product is fulfilled by a partner or supplier, HSO may transmit to such third party the information reasonably necessary to process, prepare, package, document, dispatch and deliver the order, including buyer name, shipping address, phone number, email address, order number, SKU, part number, quantity, delivery instructions and any required logistics information.
03. Order Confirmation and Logistics Acceptance
Receipt of an order, quote request or checkout does not constitute final order acceptance or a definitive shipping obligation. An order shall be accepted only when HSO issues the applicable Order Confirmation.
HSO may cancel, reject, modify, split, reschedule or suspend an order before dispatch where there are inventory errors, pricing errors, regulatory restrictions, payment issues, fraud risks, export restrictions, logistics limitations, stock unavailability, discontinued products, backorders, supplier failures, carrier restrictions or any other commercially reasonable impediment.
04. Inventory Availability, Backorders and Substitutions
Availability displayed in a listing is informational and may change due to inventory synchronization, partner availability, simultaneous sales, stock errors, discontinued products, manufacturer restrictions, supply chain delays or import/export limitations.
When a product is unavailable, HSO may, as applicable:
- Cancel the order in whole or in part;
- Propose a substitute or equivalent product;
- Offer a backorder;
- Reschedule delivery;
- Issue a credit, refund or adjustment under the applicable policy;
- Split the order into partial deliveries;
- Request additional buyer confirmation.
No product substitution shall be final without HSO authorization and, where materially different, without buyer acceptance or applicable commercial confirmation.
05. Packaging, Labeling and Documentation
HSO, the partner or supplier responsible for fulfillment shall prepare products in a commercially reasonable manner for transportation, considering the nature of the product, manufacturer requirements, fragility, dimensions, weight, destination, damage risk, regulatory requirements and carrier standards.
Where applicable, the shipment may include:
- Packing slip;
- Order number;
- Part number or SKU;
- Available certificates;
- Technical documentation;
- Safety Data Sheets (SDS);
- Export or import documents;
- Commercial invoice;
- Special handling labels;
- Documents required by the carrier, customs authorities or competent authorities.
The buyer is responsible for providing complete, accurate and current shipping information. HSO shall not be liable for delays, additional costs, failed deliveries or product loss caused by incorrect, incomplete or outdated information provided by the buyer.
06. Carriers, Freight Forwarders and Logistics Providers
HSO may select the carrier, freight forwarder, customs broker or logistics provider it considers appropriate for the order, unless written instructions are accepted by HSO.
Transit times, estimated delivery dates, tracking information and carrier updates are approximate and do not constitute a guaranteed delivery date, unless expressly committed by HSO in writing.
HSO shall not be liable for delays attributable to carriers, freight forwarders, customs brokers, customs authorities, regulators, weather conditions, force majeure events, strikes, operational restrictions, inspections, security events, buyer errors or circumstances outside HSO’s reasonable control.
07. Shipping Costs, Freight, Handling Charges and Taxes
Shipping, freight, handling, insurance, storage, demurrage, detention, inspection, duties, taxes, fees, regulatory charges and any other logistics-related charge shall be borne by the buyer unless a quotation, Order Confirmation, invoice or written agreement expressly states otherwise.
Before checkout or issuance of an Order Confirmation, HSO will endeavor to display known applicable charges in a commercially reasonable manner. However, certain charges may depend on final weight, dimensions, destination, product classification, carrier, customs requirements, applicable rates, documentation or special delivery conditions.
HSO may correct obvious logistics calculation errors before issuing an Order Confirmation or, where the charge is imposed by a third party, invoice reasonable additional delivery-related charges.
08. Transfer of Risk, Title and Delivery
Transfer of risk, title and logistics responsibility shall be governed by the applicable Order Confirmation, invoice, written agreement, Incoterm or corresponding commercial document.
Where no specific rule applies, risk of loss or damage may transfer to the buyer when the product is delivered to the carrier, made available for pickup, delivered at the designated destination or in accordance with the commercial practice applicable to the transaction.
A delivery signature, electronic confirmation, tracking record, delivery photograph, carrier proof of delivery or similar reasonable evidence may be used as proof of delivery.
09. Partial Deliveries and Multiple Shipments
HSO may make partial deliveries or multiple shipments where products originate from different warehouses, partners, suppliers, manufacturers or locations, or where inventory, logistics, availability, safety, regulatory or efficiency reasons justify doing so.
Partial deliveries shall not constitute a breach of contract provided that HSO acts in a commercially reasonable manner and coordinates the order according to actual product availability and applicable restrictions.
10. Inspection Upon Receipt and Delivery Claims
The buyer shall inspect products upon delivery or as soon as reasonably possible thereafter. Any shortage, visible damage, altered packaging, incorrect product or delivery discrepancy must be reported to HSO within forty-eight (48) business hours following delivery, unless applicable law or the Order Confirmation provides a different period.
The notice should include, where possible:
- Order number;
- Tracking number;
- Photographs of the outer packaging;
- Photographs of the product;
- Packing slip;
- Description of the damage or discrepancy;
- Copy of the carrier report, if any;
- Any reasonable evidence requested by HSO.
Failure to provide timely notice may limit HSO’s ability to submit claims against carriers, partners, insurers or suppliers and may affect eligibility for replacement, credit, refund or RMA.
11. Incorrect Address, Failed Delivery and Refusal of Delivery
The buyer is responsible for providing a complete, accurate and deliverable address. If a delivery fails due to an incorrect address, absent recipient, site restrictions, unjustified refusal, lack of permits, access limitations, refusal to accept delivery or failure to follow reasonable instructions, the buyer shall be responsible for any additional reshipment, storage, return, demurrage, detention, redelivery or cancellation charges.
HSO may cancel the order, charge additional fees, hold the product, return it to origin or require further instructions before rescheduling delivery.
12. Customs, Import, Export and Regulatory Documentation
Where an order involves international shipping, export, import, customs transit or border crossings, the buyer is responsible for providing accurate information, satisfying import requirements, obtaining permits, paying duties, taxes, fees, customs broker charges and complying with destination-country laws, unless HSO expressly accepts a different responsibility in writing.
HSO may suspend, reject, cancel or hold any shipment where it identifies sanctions risks, export control concerns, prohibited destinations, restricted end uses, insufficient documentation, lack of licenses, uncertain classification or reasonable compliance concerns.
13. Restricted, Hazardous or Special-Handling Products
Certain products may be subject to shipping restrictions, licenses, certifications, additional documentation requirements, specialized carriers, special packaging, regulatory declarations, air, ocean or ground transportation limitations, or transportation prohibitions.
HSO may reject, suspend, cancel, split or modify the shipping method for products that create legal, regulatory, safety, operational or reputational risks.
The buyer shall not request shipments to prohibited, restricted or sanctioned destinations, end users, industries, uses or jurisdictions.
14. Tracking and Delivery Communications
Where available, HSO or the carrier will provide tracking information or dispatch confirmation. Tracking updates may be subject to carrier delays or errors and do not constitute a delivery guarantee.
The buyer is responsible for monitoring delivery communications, responding to reasonable information requests and coordinating product receipt where required.
15. Limitation of Logistics Liability
To the fullest extent permitted by applicable law, HSO shall not be liable for loss of profits, production loss, business interruption, loss of opportunity, indirect, incidental, special, punitive or consequential damages, or damages arising from logistics delays, partial delivery, carrier errors, customs inspections, regulatory restrictions, force majeure events or circumstances outside HSO’s reasonable control.
HSO’s liability for a logistics claim shall be limited to the amount paid for the affected product or the remedy available under the applicable carrier, insurance, supplier or partner claim, unless applicable law requires otherwise.
16. Contact for Shipping and Delivery Matters
For questions related to shipping, tracking, delivery, fulfillment or logistics incidents, buyers may contact HSO through the following channels:
- Email: contact@hsopetroleum.com
- Support: support@huronsmithoil.com
- Phone: +1 (866) 954-5938
- Postal Address: 204 Hays St, Batesville, Mississippi 38606, USA.